Terms of order in the VIONEBALTIC online store.
1. GENERAL CONDITIONS
1.1. These terms and conditions (hereinafter “Order Terms”) apply to contracts for the
sale of goods ordered from the VIONEBALTIC online store
(www.vionebaltic.eu) concluded between VIONEBALTIC OÜ, registered at
Kivistiku, Konno tee, Perjatsi küla , Narva-Jõesuu linn, ESTONIA, 40241, reg. No.
14927901 (hereinafter: the “Seller”) and the individual or legal entity ordering the
goods (hereinafter “the Buyer”).
1.2. In addition to these Terms and Conditions, the legal relationship arising from the
purchase of goods through the VIONEBALTIC OÜ e-store is governed by the
legislation of the Republic of Estonia.
1.3. VIONEBALTIC OÜ reserves the right to amend these Terms and Conditions and
the price list. Changes and additions to the Terms and the Price List come into force
from the moment of publication on the shop.vionebaltic.eu page.
1.4. The Buyer confirms his agreement with the terms established by this Agreement
by checking the box "I agree with the terms of the Agreement" when placing an order.
2. SHOPPING BASKET AND ORDERING
2.1. The Buyer can place an order in the online store without registration. It is enough
to fill in all the necessary items, order form fields.
2.2. The Buyer's shopping cart is created after clicking the "ADD TO CART" button.
2.3. To continue placing your order, click on the button "CONTINUE SHOPPING" or
"GO TO CLEARANCE". You will be redirected to the Buyer's details page.
2.4. On the page with the Buyer's details, fill in the required fields and click the
"CONTINUE" button. You will be redirected to the page for choosing a delivery
method, then a payment method and order confirmation.
2.5. Be careful when filling in data fields. The buyer is responsible for the correct
filling of all points of the order form. In case of errors or incomplete information in the
fields "Full name" and "Delivery address", the online store is completely relieved of
responsibility for order fulfillment.
2.6. When the delivery method and address is specified, and the order is paid, the
Buyer can see the invoice for services in the "My Orders" section. A copy of the
invoice is automatically sent to the email address specified in the order. 2.7. The
purchase and sale agreement is considered concluded (entered into force) from the
moment of receipt of payment for the Order to the bank account of VIONEBALTIC
2.8. The images for the products presented in the VIONEBALTIC OÜ catalog are
illustrative and may differ from the actual product.
3. PRICE LIST AND PAYMENT
3.1. All prices quoted in the online store are in euros. VIONEBALTIC OÜ is not
obligated to tax.
3.2. The cost of transportation is added to the cost of the purchased goods in
accordance with the selected delivery method. After the Buyer places an order in the
cart, the shipping cost is added to the cost of the items in the cart. Shipping costs will
be reflected on the invoice.
3.3. Shipping costs are calculated automatically, provided that one order is delivered
to one address. If the Buyer wants the goods to be delivered to different addresses, it
is necessary to place different orders or pay extra for delivery to additional
3.4. To pay for the goods, select a convenient payment method on the checkout
page. You can pay for your order in the following ways: * Via Internet Banking
(Swedbank) and by credit card. After placing and paying for the Order, an invoice will
be sent to the Buyer's email address.
3.5. The proceed of the Order is carried out from the moment of receipt of payment to
the bank account of VIONEBALTIC OÜ.
4. DELIVERY AND TRANSFER OF GOODS
4.1. After the entry into force of the contract in accordance with clause 2.7.
VIONEBALTIC OÜ delivers the goods to the Buyer at the address and within the time
specified when filling out the order.
4.2. On the checkout page, the Buyer chooses a delivery method. Delivery methods:
* 1. delivery to the Omniva parcel machine; 2. Local pickup (Pick up yourself)
4.3. In the event that timely delivery of the goods is not possible for reasons beyond
the control of VIONEBALTIC OÜ, we will notify the delay by the contact phone
number specified in the order or by e-mail within 2 days from the date of entry into
force of the contract on the basis of clause 2.7, as well as indicate a new one.
delivery time of the ordered goods. In the event that, due to the extension of the
delivery period, the Buyer is no longer interested in buying, the Buyer has the right to
cancel the order, and the amount paid (including shipping costs) will be refunded. To
withdraw from the order, the Buyer must notify VIONEBALTIC OÜ. Payment will be
returned to the Buyer's bank account within 7 working days after the receipt of the
relevant application from the Buyer.
4.4. Please ensure that your contact details are correct in order to avoid delays and
misunderstandings during delivery. VIONEBALTIC OÜ and the courier company are
not responsible for delivery delays and other misunderstandings if they are caused by
inaccuracy or incorrectness of the data entered by the Buyer.
4.5. The goods are delivered to the address specified in the order. In case of a
change in the delivery address, the Buyer is obliged to notify VIONEBALTIC OÜ
about this before the delivery date. Late change of delivery address may be
associated with certain difficulties or additional costs.
5. CANCELLATION OF ORDER AND RETURN OF GOODS
5.1. After receiving the goods, the Buyer has 14 days to get acquainted with the
goods. If the product does not fit, the Buyer can return it within 14 days from the date
of receipt of the product. In this case, you must indicate the order number, the reason
for the return, your current account and the address where the returned goods are
located. The 14-day right of withdrawal does not apply to the following products: *
Products ordered based on the individual needs of the buyer or special conditions; *
Goods specially ordered for the Buyer from foreign suppliers or at the factory; *
Provided that the vacuum packaging was broken and there was contact with water,
all packaging films were not preserved in their original form. Since the products are
subject to personal hygiene. Used products cannot be returned or exchanged.
5.2. If the order is canceled, or if the goods are canceled in accordance with clause
5.1, the Buyer is refunded the fully paid amount for the goods, from which the buyer
pays transport costs, in the amount of up to 10 EUR (see clause 5.5). The money for
the returned goods will be transferred to the Buyer's account no later than 14 days
from the moment we receive the return message, provided that the Buyer returned
the goods by the same date, except for the cases specified in clause 5.6.
5.3. VIONEBALTIC OÜ incurs additional costs for the transportation of goods in the
event that the goods were damaged during transportation, if defects or defects could
not be detected during visual inspection of the goods, or if the goods do not
correspond to the order due to the fault of VIONEBALTIC OÜ. If the goods are
damaged, VIONEBALTIC OÜ undertakes to exchange the goods as soon as
possible. In the event that, due to the extension of the delivery time, the Buyer is no
longer interested in the purchase, the Buyer has the right to cancel the order, and the
amount paid by the Buyer (including shipping costs) will be refunded. Payment is
returned to the Buyer to the current account within 7 working days after the receipt of
the relevant application.
5.4. When returning the goods, VIONEBALTIC OÜ reserves the right to demand from
the Buyer the payment of transport costs in the amount of up to 10 euros, and deduct
transport costs from the refunded amount, except for the cases specified in clause
5.5. The returned product must be complete (contain all the items that were in the
package). If the returned goods were damaged and / or their packaging was
damaged, or have deteriorated characteristics, which was caused by circumstances
not related to VIONEBALTIC OÜ, but due to the inexpedient use of the goods by the
Buyer, alteration, incorrect installation and dismantling, as well as due to negligence
towards the goods , VIONEBALTC OÜ reserves the right to revise and recalculate
the cost of the returned goods, based on the degree of damage caused. In this case,
the difference between the amount paid for the goods and the decreased value of the
damaged goods is calculated. If the Buyer does not agree with the recalculation
associated with a decrease in the value of the goods, then he has the right to use the
opinion of an independent expert. The costs associated with the examination will be
equally divided between the Buyer and VIONEBALTIC OÜ, unless the position of one
of the parties is manifestly unfounded. In this case, all the costs of the examination
are borne by the party whose claims are obviously not justified.
5.7. VIONEBALTIC OÜ reserves the right to cancel the order if the Buyer has not
paid for the invoice issued on the basis of the order within 3 days from the date of
receipt of the order.
5.8. In the event that the ordered product runs out of stock at the supplier, and the
Buyer does not agree with the replacement product offered by VIONEBALTIC OÜ,
the Buyer has the right to cancel the order, and the amount paid (including shipping
costs) will be returned to the Buyer. Payment is returned to the Buyer to the current
account within 7 working days after the receipt of the relevant application.
5.9. When returning or exchanging goods, the Buyer must provide a purchase receipt
and, if required, a manufacturer's warranty card.
5.10. VIONEBALTIC OÜ has the right to refuse to execute the order if, for reasons
beyond its control, the execution of the order turns out to be impossible.
VIONEBALTIC OÜ immediately notifies the Buyer of the refusal to fulfill the order by
e-mail or by phone. At the request of the Buyer, VIONEBALTIC OÜ undertakes to
substantiate in writing the refusal to execute the order. In case of refusal to execute
the order, VIONEBALTIC OÜ undertakes to return the paid amount to the Buyer
within 3 working days. In case of refusal to execute the order, VIONEBALTIC OÜ is
not liable to the Buyer or third parties for damage caused by the refusal to execute
the order. 5.11. VIONEBALTIC OÜ does not reimburse the client for the costs of
returning the goods, unless the part does not correspond to the description or has a
defect (VÕS § 194 lg 4).
6. RESPONSIBILITY OF THE PARTIES AND FORCE MAJEURE
6.1 VIONEBALTIC OÜ is liable to the Buyer, and the Buyer is liable to VIONEBALTIC
OÜ for damage caused to the other party by violation of these Terms in the cases
and to the extent established by the legislation of the Republic of Estonia.
6.2. VIONEBALTIC OÜ does not compensate for moral damage and unused
opportunities that, in the Buyer's opinion, may arise when the delivery time, prices
and other conditions change under the current General Conditions.
6.3. The buyer is responsible for all transactions carried out using his username and
password on the VIONEBALTIC OÜ website.
6.4. VIONEBALTIC OÜ is not responsible for the damage suffered by the Buyer or
the delay in delivery of the goods if the damage or delay in delivery is caused by
circumstances that VIONEBALTIC OÜ could not influence, and the occurrence of
which VIONEBALTIC OÜ did not foresee and could not foresee (force majeure).
7. OTHER CONDITIONS
7.1. All personal data of the Buyer published during the purchase are considered
confidential information. An encrypted data transmission channel to banks ensures
the security of the buyer's personal data and bank details. VIONEBALTIC OÜ also
does not have access to this data.
7.2. For matters not specified in these Terms, the parties are guided by the current
legal acts of the Republic of Estonia.
7.3. Disputes arising between the Buyer and VIONEBALTIC OÜ in connection with
orders and purchases made using the online store are resolved by the parties
through negotiations. If an agreement is not reached, the Buyer has the right to
appeal to the Consumer Protection Board or the court to protect his rights. When
resolving disagreements, the parties proceed from the current legislation of the
Republic of Estonia.